Shipping & Returns

In-stock orders are packed and dispatched within 2 to 6 business days of payment being confirmed. You will receive your order reference on the payment receipt page; keep it for any shipping query.

We ship internationally from the United States. Delivery times vary by destination and carrier; tracked services are used so you can follow your parcel. Any customs duties or import taxes charged by your country are the buyer’s responsibility.

• You have 14 days from delivery to request a return — email official@thpokecave.com with your order reference.
• Sealed product (booster boxes, packs, blisters) must be returned factory-sealed and in the condition it arrived.
• Graded cards must be returned in their intact, untampered grading case.
• Card breaks and any product opened for you (live or on request) are final sale once opened.

Approved returns are refunded to the original payment method once the item arrives back and is inspected. If your order arrives damaged or incorrect, contact us with photos within 7 days and we will make it right.

If tracking has not updated for an unusual length of time, email official@thpokecave.com with your order reference and we will open an investigation with the carrier.